In the menu, tap the "My Page" icon.

• Smartphone: The person-shaped icon ("Login" button) at the bottom of the menu that appears when the "≡" symbol ("Menu" button) at upper left is tapped
  
• PC: The person-shaped icon at upper right on the page
  

Enter an email address that will be used as your Member ID, then press the "Send" button.

A 6-digit code will be sent to the provided email address.

Enter the code to log in.

The issued 6-digit code is valid for 15 minutes only. If more than 15 minutes have passed, please begin again by entering your email address.
If you do not see the email message containing the 6-digit code, check your junk mail folder or spam folder. Also confirm that your email software is set to receive email from the domain 【@mga-officialstore.com】.
Subsequent logins will also require the issuance and entry of a new 6-digit code. You do not need to set a password.

Select a product to be purchased and press the "Add to cart" button to place the product in your cart.

Please note that adding a product to your cart does not yet reserve available inventory for the purchase. Inventory will be reserved only when the order is confirmed.
Because orders are accepted from shoppers worldwide, some products may not be available for purchase even though they can be added to the cart. Your understanding is appreciated.

Press "View cart" to see the products currently in your cart, together with their quantities and prices.

After adding all products to be purchased, press the "Proceed to checkout" button.

Please read the Terms of Use and check the box if you consent to the content.
You cannot place orders without providing this consent.

If you are not logged in or have not yet signed up for membership, enter your email address to log in or to sign up.

On the "Purchase" screen, carefully confirm that products, quantities, and monetary amounts are correct.

Enter or select your shipping address.

The name, address, and contact information that you initially entered will be saved as your member data, and can be selected when making future orders. You can review and edit your member data from the "Profile" section of "My Page".
After an order has been placed, the shipping information cannot be changed even by contacting Customer Support. If your shipping information has changed after placement of the order or if the information contains errors, you must contact the shipping carrier after shipment.
To prevent non-delivery or significantly delayed delivery, please make sure to enter information accurately.
Cancellation or reshipment cannot be accepted for items that have been returned due to reasons including non-payment of customs duties, long-term absence of the customer, or unclear shipping address caused by relocation or incorrectly entered address (with the exception of cases in which the shipping address is in Japan and the customer has requested reshipment in accordance with the Terms of Use).
Please be aware that the Store cannot be responsible for any items lost due to the reasons noted above.
Please note that phone numbers may be shown in international format on some pages.
(Example: The phone number 090-XXXX-XXXX in Japanese domestic format has the international format +81 90-XXXX-XXXX.)
For DHL shipments to countries/regions outside Japan, please enter information using single-byte alphanumeric characters (Roman alphabet).
For EMS shipments to countries/regions outside Japan, information may be entered in the Roman alphabet, Chinese (Simplified/Traditional), or Korean (Hangul). Other languages including Thai and Arabic are not supported. Please see details here.

Select your preferred payment option.

As available payment options vary by destination country, additional information on payment options may be shown after the shipping address has been entered.

Press the "Pay now" button to complete placement of the order.

A confirmation email message containing details of your order will be sent to the email address that you provided.

This email message serves as a purchase receipt. If a paper receipt is required, please print out the email message.

When your order has shipped, a notification of shipping will be sent by email to the email address that you provided.

You can track the shipment through the shipping carrier and the tracking number noted in the email message.

• Some DVD discs, Blu-ray discs, games, and DVD-Audio products are restricted to use in specific regions by region codes. Region codes are set for both players and software, with playback possible only if the codes of both match.
• Before purchasing DVD discs, Blu-ray discs, etc, please confirm that the region codes are compatible with your player.
• All DVD discs available at Mrs. GREEN APPLE OFFICIAL STORE have the region code "ALL", and Blu-ray discs have the region code "None".

• Depending on the destination country or region, purchases and delivery may be restricted or prohibited by laws, air transport restrictions, etc.
  (Affected products may include items containing batteries or electronic components, foods, and other prohibited exports/imports.)

Shipping methods

Sagawa Express or Yamato Transport
The shipping carrier is determined automatically based on the purchased products and the shipping destination. Requests by customers for specific carriers cannot be accommodated. Your understanding is appreciated.
Requests for post office branch or shipping carrier branch pickup cannot be accepted, even if an address for these is provided in the shipping destination field during order placement.

Shipping fees

＜Orders for CD/DVD/Blu-ray discs only＞
Flat rate ¥550 (tax included) per order to all addresses in Japan
Shipping is free for orders of ¥2,500 or more (tax included).
Please note that shipping fees, handling fees, and other fees are not included in the calculated amount.

＜Orders that include one or more merchandise items＞
Flat rate ¥800 (tax included) per order to all addresses in Japan
Orders that include one or more merchandise items will incur the above shipping fee regardless of the order amount.

Item-specific shipping fees

For some products, a fixed shipping fee will be billed based on number of items purchased, regardless of the order amount.
For such products that are subject to item-specific shipping fees, the item-specific fees are noted on the sales page. Please take note of these fees when placing an order.

Shipping method

DHL or EMS

Shipping fees

Shipping fees vary by shipping carrier and shipping destination.
Available shipping methods and fees are shown during checkout, based on the content of the shopping cart and on the provided shipping destination.
For details, see the individual shipping carriers' websites.
・DHL：https://www.dhl.com/
・EMS：https://www.post.japanpost.jp/index_en.html

Customs and duties

The recipient of an international shipment is responsible for import taxes, handling fees, duties, etc. For details, see the individual shipping carriers' websites.
・DHL：https://mydhl.express.dhl/jp/en/help-and-support/faqs/duties-and-taxes.html
・EMS：https://www.post.japanpost.jp/int/use/writing/ems_customs_en.html

Permissions, regulations, and customs clearance rules pertaining to product purchase and delivery vary by the country and region of the shipping destination. Please confirm these on your own before making a purchase. Please note that the Store is unable to accommodate requests for cancellation, return, or refund for reasons related to the above.
Shipment of some items to specified countries may not be possible. Such cases will be noted within the selection of shipping method after information on the orderer has been provided. If shipment would be difficult due to circumstances pertaining to the shipping carrier or other global circumstances, an order may be canceled even after it has been placed.
For shipments to China, parcels for which the storage period has been exceeded or for which payment of customs has been refused may be disposed of by customs authorities. Please note that refunds cannot be issued for parcels that have not been received by the customer due to disposal by customs authorities.

The shipping carrier and shipment tracking number are provided in the notification of shipping sent by email when the order is shipped.
To track shipment status, enter the shipment tracking number into the shipping carrier's parcel tracking service.
Shipment information can also be viewed from "My Page" after the order has been shipped.
Shipment tracking may not be available for some shipment destination countries.
For pre-ordered items, scheduled shipping dates are noted on the respective product pages. Please take note of these dates before placing an order.

A signature is required to accept delivery of a parcel.
If delivery was attempted during your absence, please follow the instructions on the notice of attempted delivery left by the shipping carrier.
If your order has not arrived within approximately one week after receipt of the notification of shipping sent by email, please contact the shipping carrier directly.

Pre-ordered products, made-to-order products, etc.

Shipment starting dates and release dates (estimated delivery dates) are noted on product pages at the time an order is placed.

Regular products

For products that are in stock, orders are generally shipped within 3 business days after purchase (excluding weekends and holidays).

Cancellation or reshipment cannot be accepted for items that have been returned due to reasons including non-payment of customs duties, long-term absence of the customer, or unclear shipping destination address caused by relocation or incorrectly entered address (with the exception of cases in which the shipping address is in Japan and the customer has requested reshipment in accordance with the Terms of Use).
In such cases, the product price, shipping fees, handling fees, and other charges will be borne by the customer. Please confirm the shipping destination address and the scheduled shipping date before making a purchase.
Please note that the Store bears no responsibility for any parcels lost due to the reasons noted above.

A packing slip (statement of delivery particulars) is sent with your order for confirmation purposes. As the packing slip is required in order to request a replacement in the event of product defects or other issues, please keep it in a safe place.

Accepted credit cards

VISA, Mastercard, American Express, JCB

Maximum order amount

The total purchase amount, with shipping and handling fees included, cannot exceed ¥300,000 (tax included).
Only single payment is accepted as a payment option.

Handling fees

No fees

Billing

Credit card payment is processed upon confirmation of the order. Please note that the card will be billed upon confirmation of the order.
The date on which funds will be withdrawn depends on the credit card issuer. Please contact your card issuer directly for details.
The timing for payment settlement may differ by product. In such cases, please see details noted on the relevant product pages.

Security code

A security code is a three- or four-digit number used to prevent unauthorized use of a credit card.
The code is typically printed within the signature field on the back of the card, although it may be printed in another location or not at all on some cards.
Please contact your card issuer is the security code is unclear.

Other

A credit card in a name different from the purchaser's name cannot be used.
Only single payment is accepted as a payment option. Installment payment and bonus payment are not available as payment options.
Some debit cards and prepaid cards may not be accepted. (If your card is not accepted, please contact your card issuer.)
Payment is processed and the full amount (including shipping) is billed upon confirmation of the order.

PayPal is a simple and secure service for payment, money transfer, and money transfer requests, with over 400 million users in over 200 countries and regions.

Maximum order amount

The total purchase amount, with shipping and handling fees included, cannot exceed ¥300,000 (tax included).

Handling fees

No fees

Billing

Payment through PayPal is processed upon confirmation of the order. Please note that billing will be processed upon confirmation of the order.
The timing for payment settlement may differ by product. In such cases, please see details noted on the relevant product pages.

Other

Visa, Mastercard, American Express, JCB, Discover, and UnionPay cards can be used with a PayPal account.

For Japan shipping only

Payment through mobile carrier is processed upon confirmation of the order. Please note that billing will be processed upon confirmation of the order.

Mobile carrier payment options

au Easy Payment, SoftBank Matomete Shiharai / Y!mobile Matomete Shiharai, d payment

Maximum order amount

The total purchase amount, with shipping and handling fees included, cannot exceed ¥100,000 (tax included).

Handling fees

No fees

Other

Limits on carrier payment depend on your carrier contract. Please confirm the limit with your carrier in advance.
With d payment, available points can be used for payment.
Mobile carrier payment is available only to customers in Japan.

For Japan shipping only

Payment through PayPay is processed upon confirmation of the order. Please note that billing will be processed upon confirmation of the order.

Maximum order amount

The total purchase amount, with shipping and handling fees included, cannot exceed ¥300,000 (tax included).

Handling fees

No fees

Other

Available points can be used for payment.
PayPay is available only to customers in Japan.

For Japan shipping only

atone Next-Month Payment is a convenient deferred payment option that requires no credit card and earns points.
Earned points can be used for purchases through atone.

Payment procedures

(1) Select "atone Next-Month Payment (convenience store / bank account transfer)" and enter your mobile phone number and password.
(2) Enter the verification code sent via SMS to complete your purchase.
(3) A notification of billing will be sent by email and SMS between the 1st and 3rd of the following month.
(4) Payment is to be made by the due date.

Payment deadline

・Convenience store ATM / bank ATM (Pay-easy): 10th of the following month
・Electronic barcode: 10th of the following month
・Postcard invoice: 20th of the following month
・Bank account transfer: 27th of the following month
By default, convenience store ATM / bank ATM (Pay-easy) is used.
To change the payment option, do so by the end of the month through the smartphone app or "My Page" on the website.
Download the atone smartphone app here.

Handling fees

Billing fees apply only to the month of use.
See the atone website for details.

atone Plus members are able to make use of installment payments and can earn up to 1.5% in points.
Apply for membership before use through the atone smartphone app.

Maximum order amount

The limit on order amount varies with your usage status.
See the atone website for details.

Other

Depending on the timing of purchases or the products purchased, billing may occur before delivery.
Use of the payment option requires atone membership in addition to Store membership.
Payment via convenience store ATM / bank ATM (Pay-easy) is not available at 7-Eleven stores.
Electronic barcodes and postcard invoices can be paid at 7-Eleven.
Charges are billed by a specified billing option in accordance with the Membership Rules of Net Protections, Inc.
atone Next-Month Payment (convenience store / bank account transfer) is available only to customers in Japan.

For Japan shipping only

Deferred payment (convenience store / bank ATM) is a safe and easy deferred payment option that allows payment via convenience store or bank ATM after placement of an order.
It can be used with only a mobile phone number and email address.

Payment procedures

On the day following confirmation of the order, a number required for payment will be sent by email and SMS. Please make payment at a convenience store or bank ATM (Pay-easy) within 10 days.

Handling fees

¥209 (tax included)

Maximum order amount

The limit on order amount varies with your usage status.
See the atone website for details.

Other

Depending on the timing of purchases or the products purchased, billing may occur before delivery.
Registration of membership with atone is not required for use.
Charges are billed by a specified billing option in accordance with the Membership Rules of Net Protections, Inc.
If the user is a minor, the consent of a legal proxy is required.
See the atone website for details.
Deferred payment (convenience store / bank ATM) is available only to customers in Japan.

After an order has been confirmed (i.e., payment has been completed), the Store cannot accommodate any changes or cancellations for reasons of customer convenience.
Please carefully confirm that all details, including title, artist, track list, player requirements, size, color, quantity, and specifications, are correct before proceeding to payment.

The Store is unable to split a single order into separate shipments. Items will be shipped together on the last shipping date of the individual items.
Similarly, the Store is unable to combine multiple orders into a single shipment.
When pre-ordered products are ordered together with regular products, all of the items will be shipped together on the release date of the pre-ordered products. To receive delivery of the regular products on an earlier date, please place separate orders.

The Store makes every effort to ensure quality. If you have received a product that is defective or different from what was ordered, the Store will replace it if you contact the Store via the Inquiry Form within seven (7) days of receipt of the product.
Requests for replacement cannot be accommodated when made eight (8) days or more after receipt of the product or if the packing slip has been lost. Please inspect products immediately upon receipt.
For customers outside Japan, the preceding may not apply if the requirements of separately applicable laws and regulations are fulfilled and if you contact the Store by providing required information via the Inquiry Form within the legally specified period (i.e., within 14 days of receipt of the product in the case of the EU and UK).
Customer Support will provide information on procedures for return or replacement. In such cases, the shipping costs for replacement will be borne by the Store.
If a replacement product cannot be secured due to lack of inventory or discontinuation, the Store may cancel the order and issue a refund.

Depending on the condition, etc. of the product to be returned or replaced, the Store may not be able to accommodate the request. Please see "Other notes" below.

In general, requests for refunds cannot be accommodated except in unavoidable cases.
Depending on order status, inventory availability, handling of defective products, etc., the Store may cancel or refund payment.

• Safely store the packing slip that was included with your delivery.
• Safely store the product (including any box and accessories), enclosed materials, bonus items, event participation tickets, or other tickets. Returns or replacement may not be possible if any of these has been discarded. Your understanding is appreciated.
• Defective merchandise can be replaced only if the item has not been used. Items that have been used or washed even once are not eligible for return or replacement.
• Items that have been damaged, stained, or broken by the customer, or items (including product boxes and accessories) that have been returned in a condition different from that at the time of delivery, are not eligible for return or replacement.
• The Store cannot accommodate replacement of products for reason of playback issues on devices (PCs, game consoles, etc.) that do not support the media.
• If a product arrives in damaged condition, keep the box in which it was shipped. If you suspect that the damage may have occurred during shipping, please contact the shipping carrier immediately. Please wait for contact from the shipping carrier regarding whether replacement can be accommodated.

Please enter your email address under "Subscribe to our emails" shown at the bottom of each page.
To subscribe to the Store's newsletter, make sure that your device is set to allow email from the domain【@mail.mga-officialstore.com】.

At the bottom of each issue of the newsletter, a link for unsubscribing is provided.
Important notices may be sent regardless of subscription status.

If you have read this User's Guide but still have unresolved questions or issues with delivered products, please contact the Store through the "Inquiries" button below.
The Store may be unable to respond to direct replies to automated email messages, etc.
The Store will respond to the email address that you enter in the form.
lease submit your inquiry after confirming that emails from【@mga-officialstore.com】can be received.
Depending on the content or timing of your inquiry, some time may be required.